Shipping Policy

Truepath Healthcare is committed to delivering your orders accurately, in good condition, and on time. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased through our platform.

1. Delivery Areas

We currently ship to India. If your location is not listed, please contact our customer support team for assistance.

2. Shipping Charges

Shipping charges will be calculated and displayed at checkout based on the destination, weight, and size of the order.

Free shipping may be available for orders exceeding a specific amount, as indicated on our website.

3. Delivery Timeframes

Orders are typically processed and shipped within [Insert Processing Time] business days.

Estimated delivery times depend on the shipping destination and are usually within [Insert Range, e.g., 3-7 business days] of dispatch.

Delivery times may vary due to factors beyond our control, including weather, public holidays, or carrier delays.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order using the provided link or tracking number.

5. Prescription Verification

For prescription medications:

Orders will only be processed after the prescription is verified by a licensed pharmacist.

This may affect the processing and shipping time of your order.

6. Delivery Address

Customers must provide a complete and accurate shipping address during checkout.

Truepath Healthcare is not responsible for delays or delivery failures due to incorrect or incomplete addresses.

7. Delivery Attempts

Our delivery partner will attempt to deliver the order up to 4 times.

If the delivery fails due to the recipient being unavailable, the package may be returned to us, and additional charges may apply for re-delivery.

8. Handling Delays

In case of unexpected delays:

Customers will be notified via email or phone.

You may contact our customer support team for updates or assistance.

9. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

Contact our customer support within 7 days of delivery.

Provide details, including photos, to assist in resolving the issue.

Refer to our Refund Policy for information on returns and refunds.

10. Non-Deliverable Locations