Returns & Cancellation Policy

At Truepath Healthcare, we aim to ensure customer satisfaction by offering a clear and fair Returns & Cancellation Policy. Please read the following terms carefully before making a purchase.

1. Returns Policy

1.1 Eligibility for Returns

Returns are accepted only for damaged, defective, or incorrect items delivered.

Prescription medications are non-returnable unless they arrive damaged, defective, or expired.

Non-prescription items and health-related products may be eligible for returns if they are unopened, unused, and in their original packaging.

1.2 Return Request Process
To initiate a return:

Contact Customer Support: Notify us within 7 days of receiving the product.

Email: [ truepath@gmail.com]

Phone: [ +91-9816154999]

Provide Necessary Details: Include your order number, proof of purchase, and photos of the product (if applicable).

Follow Return Instructions: If your return is approved, our team will provide instructions for returning the product.

1.3 Return Conditions

Products must be returned in their original condition with all labels and packaging intact.

Refunds or replacements will only be processed after the returned product is received and inspected.

Shipping costs for returns may be borne by the customer unless the return is due to an error on our part (e.g., incorrect or defective product).

2. Cancellation Policy

2.1 Order Cancellation by the Customer

Orders can be canceled before they are shipped for a full refund.

Once the order is shipped, cancellations are not allowed. However, eligible products may be returned as per the Returns Policy.

To cancel an order:

Contact our customer support team immediately with your order details.

2.2 Order Cancellation by Truepath Healthcare
We reserve the right to cancel an order under the following circumstances:

If the product is out of stock or discontinued.

If there are issues with prescription verification.

If there is a pricing or technical error.

In such cases, customers will be notified promptly, and a full refund will be issued.

3. Refunds

3.1 Refund Method

Refunds will be processed to the original payment method used during the purchase.

Processing times for refunds may vary and typically take 7-10 business days.

3.2 Partial Refunds

In cases where only part of the order is returned or eligible for a refund, a partial refund will be issued.

3.3 Shipping Costs

Refunds for shipping costs will only be provided if the return is due to an error on our part.

4. Exceptions

The following items are not eligible for returns or cancellations:

Opened or used products (unless defective or damaged).

Products without original packaging or missing components.

Products purchased under special promotions or clearance sales (unless defective or damaged).

5. Contact Us

For any questions or concerns regarding our Returns & Cancellation Policy, please contact us:

Truepath HealthcareEmail: [ truepath.shop@gmail.com]Phone: [ +91-9816154999]Address: [Ground Floor, Space 9 Complex Truck union Bypass Road, Teh, Baddi, Himachal Pradesh 173205]

By purchasing from Truepath Healthcare, you acknowledge and agree to this Returns & Cancellation Policy.