Refund Policy

At Truepath Healthcare, we strive to ensure a seamless shopping experience for our customers. This Refund Policy outlines the conditions under which refunds may be provided for products purchased on our platform. By using our website, you agree to this policy.

1. Eligibility for Refunds

Refunds are available under the following circumstances:

The product delivered is damaged, defective, or incorrect.

The product is expired at the time of delivery.

The order is canceled by the customer before it is shipped.

Please note:

Prescription medications are non-returnable and non-refundable unless there is an issue such as damage, defect, or expiration.

Non-prescription items may be eligible for returns and refunds subject to specific conditions outlined below.

2. Refund Request Process

To request a refund:

Contact Customer Support: Reach out to our support team within 7 days of receiving the product.

Email: [truepath@gmail.com]

Phone: [+91-9816154999]

Provide Necessary Information: Include your order number, proof of purchase, and photos of the product if applicable (e.g., damaged or defective items).

Follow Return Instructions: If a return is required, our team will provide you with the necessary return address and instructions.

3. Refund Conditions

Refunds are subject to the following conditions:

The product must be unused and in its original packaging, with all labels and seals intact.

For defective, damaged, or incorrect items, you must provide photographic evidence.

Returns must be initiated within 7 days of receiving the product.

4. Non-Refundable Items

The following items are not eligible for refunds:

Prescription medications (except in cases of damage, defect, or expiration).

Opened or used products, unless they are defective or damaged.

Products without the original packaging or missing components.

5. Refund Method

Refunds will be processed as follows:

Original Payment Method: Refunds will be issued to the original payment method used at the time of purchase.

Processing Time: Refunds typically take 7-10 business days to reflect in your account, depending on your payment provider.

6. Order Cancellations

Orders can be canceled for a full refund if the cancellation request is made before the order is shipped.

Once the order is shipped, cancellations are not allowed, but you may be eligible for a return and refund under the conditions stated above.

7. Shipping Costs

If the refund is due to our error (e.g., damaged, defective, or incorrect product), we will cover the return shipping costs.

For other cases, the customer may be responsible for return shipping costs.

8. Contact Us

For any questions or concerns regarding our Refund Policy, please contact us:

Truepath Healthcare
Email: [truepath.shop@gmail.com]Phone: [+91-9816154999]Address: [Ground Floor, Space 9 Complex Truck union Bypass Road, Teh, Baddi, Himachal Pradesh 173205]

By purchasing from Truepath Healthcare, you acknowledge and agree to this Refund Policy.